I credit much of my success as a supervisor to what I learned from Lisa. Lisa possesses a rare balance of fully supporting and empowering her team while still holding them accountable and pushing them to excel in their positions. She is a creative and authentic leader, and one of the most skilled trainers I have seen. Her creativity and attention to detail show through in every training she facilitates.
How To Build Rapport With (Just About) Anyone!
Rapport, a harmonious relationship based on mutual understanding and effective communication, is the basis for success in business, community organizing, customer service, parenting, friendships, and intimate partnerships. While some people seem to be 'naturals' at rapport-building, there are a few simple skills that anyone can learn. This workshop will explore the fundamentals of rapport, based on the tools and principles of NLP (neuro-linguistic programming), and will offer useful tools and tips to help you increase your ability to respond effortlessly and naturally to just about anyone!
SC, IMPACT Assistant Director
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